Shipping Policy

Every piece at Grey Chapel is made to order, so shipping timelines depend on the item type, decoration method(s), and production partner. Specific processing and delivery details are described here, but you can find a reasonable delivery date range on the product page, and a more accurate delivery date during checkout once you enter your shipping information. All potential dates and ranges are estimates and not guaranteed.

Processing time

Items are printed and prepared after you order (nothing sits in a warehouse waiting).  When you place an order, it begins processing the next business day. This gives us time to make changes to or cancel an order. Typical printing and processing times take a few business days; exact ranges can vary by item color or size, as well as the number of items in the order and our fulfillment partner's current volume.

Shipping time & carriers

Once produced, items ship via standard carriers (e.g., USPS, UPS, OnTrac, or regional equivalents depending on destination). Estimated delivery dates are shown at checkout and on the product page. The delivery estimates shown on product pages are calculated based on our average order delivery times. Estimates shown during checkout are calculated by Shopify. Delivery estimates sent through emails or tracking numbers are provided by our shipping and fulfillment partners and are not guaranteed, as carrier delays are outside our control. That said, if something is egregiously late or doesn't arrive, contact us.

Shipping costs

Shipping costs are a flat rate charged regardless of the quantity of your order (with promotions potentially altering the value). We like to provide free shipping on orders of 2 or more shirts, and we like to upgrade particularly large orders (5 or more shirts) to priority shipping free of charge.

Multiple items

If your order contains items fulfilled by different partners or with different production times, they may ship separately and arrive on different days. You will not be charged extra shipping for this.

International orders

We ship to the destinations available at checkout. International orders may be subject to customs fees, import duties, or taxes charged by your country upon arrival. These are the buyer's responsibility and are not included in the item or shipping price.

Lost or damaged packages

If your order arrives damaged, very late, or doesn't arrive at all, contact us through the site contact form or at hello@thegreychapel.com with your order number. We'll work with you to make it right. See our Return & Refund Policy ("Works of Mercy") for how we handle refunds and exchanges.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided at checkout, but reach out anyways and we'll do what we can to help.

Questions

hello@thegreychapel.com