Refund policy

Return & Refund Policy

Works of Mercy: Grey Chapel's Refund and Exchange Program

Grey Chapel does not ask you to send anything back. If something isn't right, we make it right, whichever way you prefer.

The short version

  • 30 days, any reason. Wrong size, changed your mind, didn't love it? Reach out to us.
  • A refund or an exchange, your choice. We'll refund what you paid for the item, shipping included, or send a replacement in the correct size, color, or a different design of equal value at no cost to you.
  • Keep the original item. We never ask for it back, and we never ask you to pay for return shipping.
  • Donate the original and earn $10 store credit per item. Take a photo or video as proof of donation (to an organization is preferable, but other donations will be considered), then send it to us. Once approved, you'll get $10 store credit. This is optional, but appreciated. We consider it a work of mercy, not a requirement.

How it works

  1. Contact us within 30 days of delivery using the site's contact form with your order number, the item(s), and whether you'd like a refund or an exchange.
  2. Refund: we refund what you paid for the item, including shipping, to your original payment method.
  3. Exchange: we confirm the replacement (size, design, etc.) and ship it.
  4. Either way, there is no need to return the original item.
  5. Multiple items on one order must be requested together, in a single request, not submitted one at a time. You may refund some items and exchange others in that same request.

Donating the original

Whether you take a refund or an exchange, the original is yours to do with as you please, and the Chapel way is to pass it on to someone who needs it.

Send us a photo or video showing the donation and we'll issue $10 in store credit per donated item. Credit is calculated per item within the request (e.g., 2 items refunded or exchanged and donated on one order = up to $20 in credit) and is issued once per refunded or exchanged item, per order, only with proof of donation.

Note: Works of Mercy is intended to bring good from a bad or awkward situation. If we believe or find that you are or are attempting to abuse the system to continuously claim refunds, credits, or free items (claiming a refund or exchange on every order, using AI to generate a false donation image to claim a credit, etc...), you will no longer be able to claim refunds, exchanges, or store credits through Works of Mercy. We promise to be fair in our judgement, we ask that you be the same in your actions.

Defective, damaged, or misprinted items

If what you received is materially defective, damaged, misprinted, or not what you ordered at all, the same choice applies: a free replacement or a full refund. Contact us with your order number and a photo of the issue so we can sort it out quickly and let our print partner know.

Nothing in this policy limits any refund, replacement, or repair rights you have under applicable consumer protection law.

Timing

Refunds are issued within a few business days of your request; your bank may take a further 5-10 business days to show it. Replacement items are produced and shipped by our print partner once your request is confirmed. Store credit, when applicable, is typically issued within a few business days of receiving your donation proof.

Questions

Reach us any time using the contact form on the site, or our email hello@thegreychapel.com. All questions are welcome here.